Welcome to Home Tool Store’s FAQ section! We’re here to help you with all your RV, caravan, and outdoor adventure equipment needs. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Store

Who is Home Tool Store for?
Our store caters to RV owners, caravan enthusiasts, and outdoor adventurers who need reliable equipment and spare parts for their vehicles and trips. Whether you’re looking for Dometic appliance parts, camping stoves, heaters, or electrical components, we’ve got you covered.
What makes your products special?
We specialize in high-quality RV and outdoor equipment with a focus on durability and functionality. Our extensive range of Dometic spare parts ensures you can keep your essential appliances running smoothly, while our selection of heaters, air conditioners, and camping equipment helps make your outdoor adventures more comfortable.

Product Questions

Do you carry genuine Dometic parts?
Yes! We stock authentic Dometic spare parts for cookers, fridges, rooflights, toilets, and windows. These are sourced directly from authorized suppliers to ensure quality and compatibility.
How do I know which part fits my RV model?
Each product listing includes compatibility information. If you’re unsure, our customer service team can help you identify the correct part for your specific RV or caravan model.
Do you sell complete appliances or just parts?
We primarily specialize in spare parts and accessories, though we do carry some complete items like camping stoves, heaters, and electrical equipment. Browse our categories to see our full range.

Shipping & Delivery

Where do you ship to?
We ship worldwide to serve our global community of outdoor enthusiasts! However, due to logistical challenges, we’re currently unable to deliver to some remote areas in Asia and other select locations. Our checkout system will automatically confirm if we can deliver to your address.
What are my shipping options?
We offer two convenient shipping methods:

✈️ Standard Shipping: Fast & Trackable via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
🚚 Free Shipping: Economical EMS service (15-25 business days after dispatch) – FREE for orders over $50
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your order ships.
Can I expedite my shipping?
Our Standard Shipping option via DHL/FedEx is currently our fastest available service. For time-sensitive needs, we recommend ordering well before your trip departure date.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. You can also choose to pay through PayPal for an additional layer of security.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if we receive your request before your order ships.

Returns & Refunds

What’s your return policy?
We stand behind our products! If you’re not completely satisfied, you can return items within 15 days of delivery for a refund or exchange (some restrictions apply). Items must be in original condition with all packaging.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your return, we’ll process your refund within 5 business days. Depending on your payment method, it may take additional time for the refund to appear in your account.

Customer Support

How can I contact customer service?
Our team is happy to help! Email us at [email protected] with any questions about products, orders, or returns. We aim to respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CST. Emails received outside these hours will be answered the next business day.

Pro Tip: For time-sensitive needs, consider ordering well before your trip departure date or opting for our faster Standard Shipping option. This ensures you have all the Dometic spare parts, camping stoves, or heating equipment you need well in advance of your adventure.

Ready to equip your next outdoor journey? Browse our selection today!