At Home Tool Store, we stand behind the quality of our RV, caravan, and outdoor equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused, in original packaging, and in resalable condition
  • Original proof of purchase must be provided
  • Certain items may be excluded (see Non-Returnable Items below)

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used bathroom equipment
  • Installed Dometic toilet parts
  • Used camping stoves
  • Electrical items with broken seals

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] within 15 days of receiving your order. Include the following information in your return request:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Home Tool Store Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Item Details:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., defective, wrong item, changed mind]

Please advise on the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (3449 Woodridge Lane, Memphis, US 38141)

Step 3: Ship Your Return

Package the item securely in its original packaging and include all accessories. Ship to the provided address using a trackable method. You are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refund Timeframe: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the original product
  • You may need to pay any price difference for upgraded items
  • Standard shipping charges apply for the new item

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may request return of the defective item

International Returns

For customers outside the U.S.:

  • You are responsible for any customs fees or duties on returned items
  • Return shipping costs are not refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll ensure your RV and outdoor equipment needs are met to your complete satisfaction.