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Welcome to Home Tool Store (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website besttoolshotsale.com and all purchases made through our store. By accessing our site or making a purchase, you agree to these terms.

1. Our Customers

Home Tool Store specializes in serving RV, caravan, and outdoor enthusiasts worldwide (excluding certain Asian countries and remote regions). Our products are designed for:

  • RV and caravan owners
  • Outdoor camping professionals and hobbyists
  • DIY enthusiasts maintaining their mobile living equipment
  • Commercial operators in the caravan and outdoor industry

2. Website Use

User Responsibilities

  • You must be at least 18 years old to make purchases
  • Provide accurate account and payment information
  • Do not misuse our site for fraudulent activities
  • Comply with all applicable laws and regulations

Intellectual Property

All content on this website, including product descriptions, images, and logos, is the property of Home Tool Store and protected by copyright laws. Unauthorized use is prohibited.

3. Products & Services

Product Descriptions

We specialize in:

  • RV and caravan accessories and spare parts
  • Heating and cooling equipment (air conditioners, heaters)
  • Electrical components (cables, fuses, control panels)
  • Dometic brand replacement parts
  • Camping and outdoor cooking equipment

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

Product Limitations

Some products have specific usage requirements or installation needs. It is your responsibility to:

  • Verify product compatibility with your equipment
  • Follow all manufacturer instructions for installation and use
  • Use products only for their intended purposes

4. Orders & Payments

Order Process

  1. Add items to your cart
  2. Proceed to checkout
  3. Enter shipping and payment information
  4. Review and confirm your order
  5. Receive order confirmation via email

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. We do not store your full payment details.

Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

5. Shipping & Delivery

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)

Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

Note: Delivery times are estimates and may vary based on location and customs processing.

Shipping Limitations

We ship worldwide except to:

  • Certain Asian countries (contact us for specifics)
  • Remote regions with limited carrier access

6. Returns & Refunds

Return Policy

You may return most items within 15 days of receipt if:

  • Item is unused and in original packaging
  • All accessories and documentation are included
  • You provide original proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used bathroom equipment
  • Installed Dometic toilet parts
  • Used camping stoves
  • Electrical items with broken seals

Return Process

  1. Email [email protected] within 15 days with your order details
  2. Receive return authorization and instructions
  3. Ship items to: 3449 Woodridge Lane, Memphis, US 38141

Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable.

7. Warranties & Liability

Product Warranties

Most products come with manufacturer warranties. Contact us for warranty claims and we’ll assist with the process.

Our Liability

Home Tool Store is not liable for:

  • Incorrect installation or misuse of products
  • Consequential damages from product use
  • Delays caused by shipping carriers or customs
  • Damages during transit (covered by shipping insurance)

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Privacy & Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 3449 Woodridge Lane, Memphis, US 38141

Thank you for choosing Home Tool Store for your RV, caravan, and outdoor equipment needs!